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Legal & Privacy

Terms and Conditions

1. General Information

  • The website bluehanfusa.com is operated by Bluehanfusa, based in Hamburg, Germany.
  • By purchasing products from our site, you confirm that you are at least 18 years old or have parental/guardian consent to make purchases.

2. Products

  • All our ceramics are handcrafted, meaning that slight variations in colour, texture, and design may occur. These variations are not considered defects but part of the unique charm of handmade items.
  • We make every effort to accurately display product colours, but variations may occur due to screen settings.

3. Pricing

  • All prices listed on our website are in EURO and include applicable taxes, unless stated otherwise.
  • Shipping fees are charged separately and clearly displayed at checkout.

4. Orders

  • By placing an order on our website, you are making an offer to purchase a product. We reserve the right to accept or decline any order for any reason.
  • You will receive an email confirmation once your order is accepted and processed.

5. Payment

  • Payments must be completed using one of the accepted methods outlined in our Payment Policy.
  • Orders will not be processed until payment has been successfully received.

6. Shipping

  • Shipping rates and delivery times are outlined in our Shipping.
  • While we do our best to meet estimated delivery times, delays may occur due to unforeseen circumstances beyond our control.

7. Returns & Refunds

  • Returns are accepted if the product was not as described or is defective. For more details, refer to our Returns.
  • Refunds will only be processed after the returned item is inspected and approved.

8. Intellectual Property

  • All content on bluehanfusa.com, including images, text, logos, and designs, is the intellectual property of Bluehanfusa and is protected by copyright laws.
  • You may not use, reproduce, or distribute any of our content without prior written consent.

9. Limitation of Liability

  • Bluehanfusa is not liable for any direct, indirect, or consequential damages arising from the use of our website or products, except as required by law.
  • Handmade ceramics require careful handling, and Bluehanfusa is not responsible for damage caused by misuse or improper care of our products

11. Changes to Terms

  • Bluehanfusa reserves the right to update these Terms & Conditions at any time. Changes will take effect immediately upon posting on this page.

12. Contact Information

For any questions or concerns, please contact us at:
Email: info @ bluehanfusa.com

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. 

Legal & Privacy

Privacy Policy

1. Information We Collect

When you interact with our website, we may collect the following types of personal information:

  • Personal Information: Name, email address, phone number, shipping and billing address.
  • Payment Information: Payment details such as credit/debit card information, processed securely through third-party payment providers.
  • Device Information: IP address, browser type, operating system, and device type.
  • Order Details: Information about the products you purchase and any communications regarding your order.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order Fulfilment: To process and ship your orders, and communicate with you about your purchases.
  • Customer Support: To respond to inquiries or provide assistance.
  • Marketing: To send you promotional emails or newsletters if you have opted in. You can unsubscribe at any time.
  • Website Improvements: To analyse user behaviour and improve the functionality and experience of our website.

3. Sharing Your Information

We respect your privacy and only share your information with trusted third parties when necessary:

  • Payment Processors: To securely process transactions.
  • Shipping Providers: To deliver your orders.
  • Service Providers: For website hosting, analytics, and email marketing services.
    We will never sell or rent your personal information to third parties.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences.
  • Track website performance.
  • Provide personalized content.

You can disable cookies in your browser settings, but this may limit some website functionalities.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

As a user, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Update: Correct or update your personal information.
  • Delete: Request the deletion of your personal information, subject to legal and contractual obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at info @ bluehanfusa.com.

7. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. While we strive to secure your data, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to read their policies.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with the revised date.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

Email: info @ bluehanfusa.com