How Can We Help You?

At Bluehanfusa, we strive to provide you with a seamless and secure shopping experience. Below is an overview of our payment options and policies:

Accepted Payment Methods

• Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express.
• PayPal: Easily pay using your PayPal account for a fast and secure checkout.
• Bank Transfer: Payments via bank transfer are accepted. Please note that your order will only be processed once the payment has cleared in our account.
• Other Payment Options: Additional payment methods, such as Apple Pay or Google Pay, may be available at checkout depending on your region.

Payment Security

We use industry-standard encryption and secure payment gateways to ensure your financial information remains safe and confidential.

Currency

All prices are displayed in EUR. If your payment method operates in a different currency, conversion fees may apply depending on your financial institution.

Payment Confirmation

Once your payment is successfully processed, you will receive an email confirmation with the details of your order. If you do not receive this confirmation within 24 hours, please check your spam/junk folder or contact our support team.

Payment Issues

If you experience any issues during checkout, feel free to contact us at info @ bluehanfusa.com. We are here to assist you with any concerns or questions.

Refunds and Cancellations

For information on refunds and cancellations, please refer to our Returns.

Thank you for choosing Bluehanfusa! We are excited to bring our unique pottery creations to your home.

At Bluehanfusa, we aim to deliver your unique ceramics safely and efficiently. Below, you’ll find an overview of our shipping options and policies:

Shipping Rates

• Germany: Flat rate of €6 per order.
• Almost All of Europe: Flat rate of €18 per order.

Customized Shipping Rates

In certain cases, we may be able to adjust shipping rates based on your location or order size. If you believe your shipping needs differ from our standard rates, we encourage you to contact us at info @ bluehanfusa.com before placing your order.

Shipping Times

• Orders are typically processed within 2-3 business days after payment confirmation.
• Delivery times vary depending on your location, but are usually between 8-12 business days.

Secure Packaging

Each piece is carefully packaged to ensure it arrives safely at your doorstep. If any item is damaged during shipping, please refer to our Returns for assistance.

International Shipping

If you are outside Europe and wish to place an order, please contact us directly for a shipping quote and additional details.

Eligibility for Returns

• Returns are accepted if the product you receive has a defect that impacts its intended use.
• Please always contact info @ bluehanfusa to find a solution.

How to Initiate a Return

1. Contact us at info @ bluehanfusa within 14 days of receiving your order.
2. Provide details of the issue, along with photographs of the product if possible, to help us assess your claim.
3. If your return is approved, we will provide instructions for sending the item back.

Return Shipping Costs

• If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.
• In other cases, the customer is responsible for return shipping fees.

Refunds

Once the returned item is received and inspected, we will process your refund or exchange. Refunds will be issued to your original payment method within 7-10 business days.

Non-Returnable Items

We cannot accept returns for:

• Items damaged due to misuse or improper care after delivery.
• Customized or personalized products, unless they arrive damaged or not as described.

Our Commitment to Quality

• Each piece is carefully handcrafted and inspected to ensure it meets our rigorous standards for design, craftsmanship, and durability.
• Slight variations in colour, texture, or design are natural to handmade products and contribute to their unique charm.

Materials

• We use high-quality, non-toxic materials in the creation of our ceramics to ensure they are safe for everyday use.
• All glazes and finishes are lead-free and food-safe, making our pieces ideal for serving and dining.

Safe Use

• Our ceramics are designed to be both beautiful and functional. Most items are safe for use in dishwashers and microwaves unless otherwise specified in the product description in our shop.
• To maintain the longevity of your ceramics, we recommend avoiding sudden temperature changes, such as transferring directly from the fridge to a hot oven.

Durability

While our ceramics are made to be sturdy, they are still delicate handmade items. Proper care will help preserve their beauty and functionality for years to come.

Product Safety Guarantee

If you have any concerns about the quality or safety of a Bluehanfusa product, please contact us immediately at info @ bluehanfusa.com. Your satisfaction and safety are our top priorities.

Thank you for choosing Bluehanfusa. We are proud to create pieces you can cherish and enjoy with confidence.

Cleaning Instructions

• Most of our ceramics are dishwasher-safe, but for best results, we recommend gentle handwashing with mild soap and warm water.
• Avoid using abrasive sponges or harsh cleaning agents, as they can damage the glaze or surface design.

Microwave and Oven Use

• Many of our pieces are safe for microwave use, unless specified otherwise in the product description.
• If using in the oven, always place the ceramic in a cold oven to allow gradual heating. Avoid exposing it to sudden temperature changes, such as transferring directly from the fridge to a hot oven, as this may cause cracking.

Storage Tips

• Stack ceramics carefully to avoid chipping or scratching. If stacking, place a soft cloth or padding between pieces for added protection.

Temperature Sensitivity

• While durable, ceramics are sensitive to extreme temperature fluctuations. Avoid exposing them to open flames or sudden temperature changes.

Protecting Designs

• Our unique henna and other painted designs are made to last but should be treated with care. Prolonged exposure to harsh scrubbing or strong detergents may cause wear over time.

Handling

• Handle your ceramics gently, as their handmade nature makes each piece unique and delicate

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